Itp Blows !!!

[Wacko Jacko]

i know most of you will think im nuts, and alot of you probably run their shit tires... anyway heres my little story.


i bought a full set (4) of itp GNCC's last year, only used them 10 times, if that, while checkin the tire pressure before a ride a few weeks ago, i notice 4 bulges in the inside sidewall of my left back tire, i poke them with my finger and they feel thinner than 2 ply tires, way thinner, and softer i can stick my thumb like inside he tire, in those spots, meanwhile they are 6 ply tires that cost $85 a tire .. so finally i decide to call ITP about it today, i know other people who have had the same problem and had no problem gettin new tires for the defective ones they bought, well i guess things have changed, theres no doubt in my mind they had to chnage their policy after probably having to give away tons of tires to unhappy customers, so the smart ass geek on the phone from customer service tells me i have 2 options, i can either dismount the 2 rear tires and ship them directly to itp (at my cost of course...) and they will "inspect them" and let me know if it was a manufacturing defect or not.. while in the meantime sitting with my thumb up my ass waiting.. or option 2, i can take them to an authorized dealership and again, pay out of my pocket, to have them dismounted and inspected by the dealership and then have the dealership call ITP and talk with them, discluding me, the person who payed for them, from the whole scenario ... i said thats ridiculous im not paying the yamaha dealer $75 an hour to dismount my tires with hand wrenches and inspect them , when you can clearly see the egg sized bulges and stick your finger in them and feel how soft the rubber is *(in spots) from the outside.... i told the guy i didnt live anywhere near a dealership and that i would take them down to my local STS in town, and have them dismount them on their machine and inspect them.. the guy said no no no, it must be a place that sells atv's!!! ? HUH? STS tire and auto doesnt know what they are talkin about? you want me to bring them to a 16 year old at a yamaha shop and have them give you his professional opinion? the guy on the phone was a total smart ass, talking to me like i was a 8 year old kid that didnt even nkow the front tire from the rear... so basically i have 2 options, spend $100+ taking them to yamaha and having them dismounted and inspected and then money on shipping back to ITP , If, IF, they are deemed to have manufacturing defects by the kids at yamaha dealership, if not im stuck with a bill and still have soft egg sized spots in my tires... or my other option is spend $30-40 and ship them directly to ITP , which im sure will find there is no manufacturing defect and say its somehow my fault, and then pay another $30-40 to have garbage tires shipped back to me... does this not make any sense to anyone else? ive already showed them to a friend of the family at the local STS and he laughed and said they are shot, and somethingn was have been wrong with the mold or mixture, i dont know what to do, but i sure as hell know i will NEVER EVER EVER EVER buy, or let a friend of mine buy an ITP product for as long as i ride quads.... i will go back to razr 2;s, and i will take off my gncc's, and cut them into very small peices so they fit in a small b ox, mail them to itp at my expense, with a nice little note enclosed... just for spite. the guy on the phone acted like a 16 year old highschool tough guy to me, cutting me off, not letting me talk, basically already wrote me off as a liar before i even gave him my story.. im beyond pissed , i should have listened to my friend and got razr2's again... oh well, lesson learned, ITP sells crap and does not back it up, then wants you to pay out of your pocket to PROVE to them its defective, at a location they deem acceptable, sound a little wrong to anyone else? i hope everyone takes this into consideration before wasting a pile of cash on ITP tires. buy maxxis!!! i have an old pair of razr2's outside , that i rode on for almost 3 years... no holes, no soft spots, no problems, ITP are garbage and they will sooon get a pile of scrap rubber in a box from me! i might even have my cat piss on the scaps first

[quadracer87]

that does blow

[rjatv]

Wow dude that does suck, sorry to hear that, shitty customer service gets my blood boiling also, theres no need for it. I gotta be honest though, i have ran nothing but ITP on all my quads since i can remember and have never had any problems, maybe like your freind said, the mixture or mold or something went wrong there, either way though i agree they should of listened to you and tried to work things out, if i were you i would call back and ask to speak to someone in charge, and be sure and let that person know of your other call and how bad it went, make sure to ask names of everyone you talk to, that always helps.. Say and who am i speaking with,,,,yah ok how do you spell that.....

[socket17]

hahahahahahhahahah and how do you spelll that.. ask for there state id number and there s.s. number too.. date of brith place of birth and there mothers madien name.

well sence i bought my banshee with itp holeshots thats what im runnin havnt bought new ones yet but these are about turned into drag slicks. ill think twice before i buy a tire.

[ASRBanshee]

guess I should get a set of Razr 2's instead of holeshots

[xxxbansheexxx]

ride razr
nuff said

[Wacko Jacko]

yea i cut the guy off and said thanks and hung up before i said something rude/mean and ruined any chance of them replacing them... ill call back tomorrow or the next day and get someone else on the phone and see what they say, if not maybe rocky mountain will replace them, they replaced 2 balljoints for me from the armadillo +2 a arms they sell, because armadillo wouldnt stand behind them,,if itp really wana be dicks over 2 tires like the guy on the phone, ill take the thing to a "licensed dealer" like he wants, about 15 miles from me, while mounted, and just say look, feel this, stick yoru thumb into the sidewall of my 6 ply tire that feels like a day old balloon and lets get these morons on the phone and tell them because apparently sts, and myself are all morons, i wonder what their next excuse will be... but no way in hell im paying to have a tire unmounted at a dealership just because they are a dealer of itp tires, that is the dumbest thing i ever heard and makes no sense, its blatantly obvious from the outside, even if they do take care of business and give me 2 new ones like they should, the next tires ill buy after that will definitly be razr 2's again

[jsmstorm]

like rj said I would ask to talk to a manager first before you go running them through the wood chipper and into the litter box.

[Wacko Jacko]

Originally Posted by jsmstorm

like rj said I would ask to talk to a manager first before you go running them through the wood chipper and into the litter box.

yea your right, still a little pissed, ill calm down and call back another day and talk to a manager and see what they say first... then ill come b ack and bash on them more if they screw me

[awames76]

take a deep breath and call again and try some one else that guy probably had a bad day or did not get any last night its hard to tell, ive had problems before and asked for the manager, took alot of asking to get to the manager, they dont like it when u ask for the manager. good luck, i like my razors they were cheep price