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Originally Posted by redhatman I am just kind of mad at my bank right now. I got charged $64 for overdrawing twice($32 a pop). I knew I was low on money, so before I would go spend money I would check the atm for my account balance. If I had money, I would get what I needed. So I checked it, it was $26 left on my card. I spent 13. Little did I know, I had bought gas the day before, putting it under ($60) and the bank did not have the updated balance for me. I was all fine until I spent the $13. I was charged $32 overdraw.
I then needed some more items so i went to the atm again, it still said the + amount so I went ahead and figured the $13 didnt go through yet so I kept it under $13 again.
I got charged another $32.
I called the bank and spoke to 3 different people. I did get refunded for one, but they refuse to refund the other one. They said I should be the one keeping records and my balance. She told me I should be my own banker and not to rely on the online banking or atms....
I still do not understand why it would let me spend money that I did not have. They will not refund me for that excuse either.
What do you think? Any ideas I should try to get the refund? |
I would have told you the same thing. Use a check register bro. There
is a lag on the ATM and Online banking. The only way to have a 100%
accurate balance is to keep a written record. Dont get me wrong, Im
not defending the bankers for sounding harsh. But trust me we have
1000 people a day yelling at us about overdrafts when its the users
fault. The atm and online takes 24-48 hrs for the purchase to show up.
Its all about educating the customer. If its the first time, I educate the
customer then reverse the fees with a smile

I dont reem my customers
I help them. 2nd times a free for all...I charge em hehe.
Oh and heres my 2cents dont bank at B of A. I worked there for over
4years and left. I didnt like the way they treated their customers. Go
to a small local bank. They actially care about you as a person and
not as a number. Im a manager/officer at a local bank and would never go
back to working at a huge corporate bank. Believe me when I say,
large banks are a mess
ok...banker hat off...mod hat on
